ARROW GRINDING’S SUPPLIER MANUAL REV#6
1. Introduction
This manual outlines the requirements and expectations for manufacturing suppliers who wish to partner with Arrow Grinding. By adhering to these guidelines, you demonstrate your commitment to quality and successful teamwork. The products & services you are providing are critical in nature and we expect adherence to this manual and ethical behavior.
2. AS9100 Overview
AS9100 is the international quality management system standard specific to the aerospace industry. It emphasizes the importance of continual improvement, customer satisfaction, and defect prevention throughout the supply chain.
3. Qualification Process
Initial Application: Submit a completed supplier self-evaluation form, providing details about your company, QMS, and capabilities.
Evaluation: Your application will be evaluated based on technical expertise, quality system documentation, and past performance.
Audit (if necessary): An on-site audit may be requested to verify your QMS compliance.
Approval: Upon successful completion of the evaluation, you will be notified of your approval as a qualified supplier.
4. Product and Process Requirements
Technical Data: You must understand and comply with all technical specifications, drawings, process requirements, and work instructions provided by Arrow Grinding on our purchase order.
Purchase Order: The purchase order and attached drawing will be the contract that provides the requirements and expectations: The will include the expected and agreed upon due date for the order.
Competence: The personnel providing the product or service will be qualified for production and inspection of our parts and material.
Product and Service approval: You must have Arrow Grindings approval for all products, services, methods, processes and equipment before implementation.
Product and Service Release: You must adhere to Arrow Grindings release criteria and procedures for all products and services that are included on the PO and in this manual.
First Article Inspection: If a (FAI) is required, follow the guidelines outlined in AS9102.
Counterfeit Material Prevention: Your company must prevent the use of counterfeit materials. To prevent the introduction of counterfeit materials, all parts and materials must be properly identified at all times.
Packaging: We expect the material and products to be packaged and delivered to prevent damage and arrive safely.
5. Personnel Competence:
Qualifications: You must ensure that your personnel posses the necessary qualifications to perform their tasks.
Awareness: Ensure that all personnel are aware of their contribution to product safety, product conformity and the importance of good ethical behavior.
6. Quality System Requirements
Documented QMS: Maintain a documented QMS that addresses the requirements of AS9100, including documented procedures, policies, and records.
Continuous Improvement: Demonstrate a commitment to continuous improvement through ongoing analysis, corrective actions, and preventive action processes.
Control of Nonconforming Products: Implement a system for identifying, controlling, and disposing of nonconforming materials and products.
Traceability: System for preventing counterfeit material. Maintain complete traceability of materials and products throughout your manufacturing process. Ensure calibration maintains traceability to international or national measurement standards.
Control of Records: Establish and maintain a system for the creation, storage, retrieval, and control of quality records. Arrow Grinding requires record retention for a period of no less than 20 years.
7. Communication and Collaboration
Maintain open communication: Share relevant information, such as changes to specifications, production issues, and due date changes in a timely manner.
Respond promptly: Address all inquiries and requests for information from Arrow Grinding Inc. promptly and professionally. Address any monetary issue upon order receipt.
Communicate reliable delivery dates.
Continued evaluation: Arrow Grinding will continually evaluate your on-time delivery and quality. We expect your on-time delivery and quality % to be above 90%.
To ensure the quality of what we receive, we, our customers, and regulatory agencies must have the right to access your facilities and any relevant records. This access at any point in the supply chain allows us to verify that everything meets required standards. By working with us, you agree to provide this access when needed.
8. Flow Down Requirements
Flow down relevant requirements: Follow all order requirements and ensure your subcontractors and suppliers adhere to the requirements associated with the products or services provided.
9. Non-compliance and Corrective Action
We encourage you to promptly address any non-compliance issues and implement corrective actions to prevent future occurrences.
All product non-conformances must be communicated prior to delivery.
Failure to comply with the requirements outlined in this manual may result in a corrective action, which could include:
a) Issuing a notice of non-compliance.
b) Requiring additional training or audits.
c) Placing your supply contract on hold or termination.
d) Loss of approved vendor status
10. Continuous Improvement
Arrow Grinding is committed to continuous improvement and maintaining a positive relationship with its suppliers. We encourage feedback that may improve quality standards in our supply chain.
